Terms and Conditions

Effective Date: 16/07/2025

Welcome to EZ Pond Limited's website ("Site"). These Terms and Conditions ("Terms") govern your use of our Site and services. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Company Information

EZ Pond Limited
Registered in the United Kingdom
Company Number: 09699004
Registered Office: Unit 2 Alveley Industrial Estate, Alveley, Bridgnorth, Shropshire, England, WV15 6HG
Email: info@koitanks.co.uk
Phone: 01902 948858

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You may not:

• Use the site in any way that may impair performance or functionality.

• Copy, reproduce, or exploit content without our written consent.

• Transmit or distribute viruses or any malicious code.

3. Products and Services

All descriptions of products, pricing, and availability are subject to change without notice. We reserve the right to:

• Refuse or cancel orders.

• Limit quantities purchased.

• Correct pricing errors.

4. Payment and Billing

Prices are listed in GBP British pond sterling and include applicable taxes unless stated otherwise. Payments must be made through our accepted payment methods. Late or non-payment may result in suspension or cancellation of service.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for full details regarding returns, refunds, and exchanges.

6. Manufacturer’s Warranty

EZ Pond Limited provides a 10-year manufacturer’s warranty on eligible products from the date of delivery.

Eligible Products qualifying a 10 year Warranty

·  Structural integrity of the tank body

·  Cracks, splits, or leaks caused by manufacturing faults

·  Delamination or failure of the fibreglass layers under normal environmental exposure

 

This warranty covers:

• Defects in materials or workmanship under normal use.

This warranty does not cover:

• Damage caused by misuse, improper installation, or external factors (e.g. weather damage not covered by product design).

• General wear and tear or cosmetic damage.

• Products altered or repaired without authorization.

• Improper installation (e.g. insufficient support base, uneven ground)

• Ground movement, frost heave, or subsidence

• Accidental damage, impact, or punctures

• Modifications, drilling, or structural alterations made by the user

• Use of incompatible sealants or chemicals

• Lack of maintenance or misuse

• Prolonged exposure to extreme temperatures beyond product specification

This warranty does not apply if:

• The tank is installed below ground without proper structural backfilling

• The tank has been used for purposes other than water containment (e.g. storing chemicals)

 

Warranty on Glazing

Glazing/viewing windows carry a 2 Year manufacturer’s limited warranty.

 

To make a warranty claim, you must provide:

• Proof of purchase

• Photos or documentation of the issue

• A description of the problem

Warranty claims must be submitted in writing to info@koitanks.co.uk

EZ Pond Limited reserves the right to inspect the item or request return of the product before approving a claim. Remedies may include repair, replacement, or refund, at our discretion.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of EZ Pond Limited or its content suppliers and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Third-Party Links

This Site may contain links to third-party websites. EZ Pond Limited is not responsible for the content, accuracy, or practices of such websites.

9. Limitation of Liability

EZ Pond Limited shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Site or our products/services. Use of the Site is at your own risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless EZ Pond Limited and its directors, employees, and agents from any claims, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms.

11. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Changes will take effect once posted on the Site. Continued use of the Site indicates your acceptance of any updated Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.  Any disputes will be subject to the exclusive jurisdiction of the courts of England.

13. Contact Information

If you have any questions about these Terms or the manufacturer’s warranty, please contact us at:

EZ Pond Limited
Email: info@koitanks.co.uk
Phone: 01902 948858
Address: Unit 2 Alveley Industrial Estate, Alveley, Bridgnorth, Shropshire, England, WV15 6HG