Privacy Policy Last updated: 15/07/2025 At EZ Pond Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide when you visit our website: www.ez-pond.co.uk. By using this website, you agree to the terms of this policy. 1. Who We Are EZ Pond Ltd Alveley Industrial Estate, Alveley. Bridgnorth. Shropshire. WV15 6HG Email: info@koitanks.co.uk Phone: 01902 948858 We are the data controller responsible for your personal data. 2. What Information We Collect We may collect and process the following types of personal data: Name Contact details (email address, phone number, delivery address) Enquiry details or messages you submit Purchase and order information IP address and browsing behaviour (via cookies) 3. How We Use Your Information We use your personal information to: Respond to your enquiries or messages Process and deliver your orders Manage our customer relationships Improve our website and services Comply with legal and regulatory obligations We do not sell your data or share it with third parties for marketing purposes. 4. Legal Basis for Processing Under the UK GDPR, we rely on the following legal bases: Consent – when you submit a contact form or sign up for marketing Contract – when processing your orders or enquiries Legal obligation – to comply with tax, accounting, or regulatory duties Legitimate interests – for internal business analysis and website functionality 5. How We Store and Protect Your Data Your data is stored securely on password-protected systems and email accounts. We take appropriate technical and organisational measures to prevent unauthorised access or misuse. We retain customer and enquiry data for as long as necessary to fulfil the purpose for which it was collected, or to meet legal obligations. 6. Cookies Our website may use cookies or similar technologies to improve your browsing experience and gather analytics. You can control cookie settings through your browser. 7. Your Rights You have the following rights under the UK GDPR: The right to access your personal data The right to correct inaccurate or incomplete data The right to request deletion of your data The right to object to or restrict certain types of processing The right to data portability The right to withdraw consent at any time To exercise these rights, contact us at info@koitanks.co.uk. 8. Third-Party Services We may use trusted third-party services (such as delivery providers or payment processors) to fulfil your orders. These parties will only receive the information necessary for their services and are required to keep your data secure. 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. 10. Contact Us If you have any questions about this policy or how we handle your data, please contact: Allan Gavin Email: info@koitanks.co.uk Phone: 01902 948858 If you're not satisfied with how we’ve handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk